By joshbersin
Publication Date: 2025-11-20 12:13:00
AI platforms like Copilot, ChatGPT, Claude, and Gemini are amazing inventions. They leverage AI models trained on enormous amounts of publicly available web data to answer questions, coach and consult with users, and behave like human-like “agents” to address a wide range of business needs.
Yet despite these capabilities, these models are “generic,” trained to use statistically averaged language, themes, and styles used across massive public corpus data.
What if you want your company’s AI agent to be an HR expert, trained and aligned to speak authoritatively, carefully, and educationally about leadership, recruiting, pay practices, and all the other talent and human capital issues in your company? Your Agent (and agents you build from that system) would suddenly be as smart as the world’s most renowned experts in HR.
In a pilot program with Microsoft, where the primary persona is a HR professional, we’ve just done this with M365 Copilot Tuning. Working in…
