2Ring, a telecommunications reseller, has recently launched version 8.0 of its Devices for Cisco Finesse product. This new release introduces a variety of new features and enhancements aimed at improving the overall customer experience.
One of the key updates in this latest version is the addition of support for Cisco Finesse 12.5. This means that users who are running the latest version of Cisco Finesse can now seamlessly integrate 2Ring’s Devices product into their existing setup.
The new version also includes improvements to the user interface, making it easier for agents to navigate and use the various features of the product. This includes a revamped dashboard that provides agents with quick access to key information and tools, allowing them to more efficiently handle customer interactions.
In addition, 2Ring has added enhanced analytics capabilities to Devices for Cisco Finesse v8.0. This allows supervisors and managers to gain deeper insights into agent performance and customer interactions, helping them make more informed decisions and improve overall operational efficiency.
Another notable feature in this release is the integration with the Cisco Unified Intelligence Center (CUIC) reporting tool. This integration provides users with access to advanced reporting and analytics capabilities, further enhancing their ability to monitor and optimize contact center performance.
Overall, the latest version of 2Ring’s Devices for Cisco Finesse product offers a range of new features and enhancements designed to improve the customer experience and enhance operational efficiency for contact centers using Cisco Finesse. With support for the latest version of Cisco Finesse, improved user interface, enhanced analytics capabilities, and integration with CUIC reporting tool, users can expect to see significant benefits from upgrading to this new release.
Contact 2Ring for more information on how Devices for Cisco Finesse v8.0 can help optimize your contact center operations and improve customer satisfaction.
Article Source
https://telecomreseller.com/2024/06/20/2ring-gadgets-for-cisco-finesse-v8-0/?amp