SAN FRANCISCO – (BUSINESS WIRE) – Talkdesk®, Inc., the cloud contact center for innovative companies, is participating in the global expansion of contact center intelligence (CCI) solutions from Amazon Web Services (AWS). With AWS CCI solutions, customers can leverage off-the-shelf capabilities built on AWS Machine Learning (ML) with their current contact center provider to achieve greater efficiency and increasingly customized customer experiences – without the need for ML expertise. As an AWS partner, Talkdesk is now available to companies looking for qualified cloud solution providers with AWS expertise to differentiate themselves through customer experience and innovation.

Talkdesk is expanding its ML offering to provide a wider range of ML-driven options and capabilities through AWS CCI solutions. With the addition of ML innovations from AWS CCI, Talkdesk customers gain a new level of flexibility to expand product capabilities and expand use cases …



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