Samsung chooses AWS for its Contact Center as a Service, identifies transparent pricing as a key factor in contract selection

Samsung chooses AWS for its Contact Center as a Service, identifies transparent pricing as a key factor in contract selection

Samsung has decided to switch its contact center provider and implement the Amazon Connect platform due to issues with its previous system. The company is eager to move further into the cloud and leverage the new features and innovation in CCaaS. The decision to partner with AWS reflects Samsung’s openness to new ideas and willingness … Read more