Harnessing AI to Transform the Customer Experience in Retail: Opportunities and Challenges – Retail TouchPoints
In just a few short years, artificial intelligence (AI) has transitioned from a futuristic concept to an operational reality in…
Tag: touchpoints
Ebay Debuts Agentic AI to Further Personalize Customer Experience – Retail TouchPoints
Ebay, which has been quick to deploy AI-powered chatbots as well as conversational and interactive agents, has taken the next…