After a year on the market, AWS beefed up its Amazon Connect contact center as a service generative AI agent with personalized recommendations, company-specific language, and legal needs. The customer service agent assist tool, Amazon Q in… Article Source https://www.techtarget.com/searchcustomerexperience/news/366613739/AWSs-Amazon-Q-in-Connect-adds-more-contact-center-GenAI
Broadcom is refuting AT&T’s claims that it has engaged in bullying tactics and price gouging by failing to honor terms of a VMware contract negotiated before it acquired the technology provider. Instead, Broadcom states that after months of… Source link
Dell Technologies and Nutanix are deepening a long-running partnership with the launch of a new hyperconverged infrastructure-based appliance on Tuesday and plans to enable Dell’s software-defined storage as part of Nutanix’s HCI next year. The new Dell XC Plus appliance combines Dell’s PowerEdge server hardware and support services with the Nutanix Cloud Platform hybrid cloud … Read more
Ransomware groups have been exploiting both known and zero-day vulnerabilities to breach organizations more frequently in the past year. This was revealed by James Nutland from Cisco Talos, who detailed the tactics of 14 ransomware groups between 2023 and 2024. LockBit was the most active group during this period, despite recent law enforcement efforts to … Read more
AWS presentó nuevas aplicaciones de inteligencia artificial y actualizaciones de sus servicios, destacando AWS App Studio, un servicio que facilita la creación de aplicaciones empresariales a través del lenguaje natural. Además, se introdujeron nuevas capacidades en Amazon Q y Bedrock, con un enfoque en la personalización y la generación de aplicaciones. Las mejoras en Amazon … Read more
Amazon Athena is a serverless data analytics tool introduced by AWS to provide scalable and fast results. While it is a cost-effective option, poor query performance can impact applications and user experience. To optimize Athena, consider data file formats, sizes, and compression methods. Partitioning data can enhance performance by reducing the number of queries. Review … Read more
Securing Azure Functions is crucial to maintaining data security and application resilience. Organizations can enhance security by implementing measures such as role-based access control (RBAC), encryption, and regular security assessments. Logging and monitoring features can help detect security incidents and potential threats early on. Proper authentication flow selection is key to boosting protection levels. Leveraging … Read more
HPE Discover 2024 took place in Las Vegas in June with a focus on AI and the networking industry. The event merged the HPE Aruba Atmosphere with the Discover program, attracting 2,500 networking attendees and showcasing HPE’s broader portfolio to the Aruba Airheads community. HPE emphasized the importance of networking in enterprise IT and highlighted … Read more
AWS recently released an integration for its AI-based virtual agent, Amazon Q, designed to help contact center agents using Amazon Connect by reducing the need for them to switch between different applications during customer calls. This update is significant as contact center agents at larger centers are often required to navigate multiple applications to assist … Read more
Oracle has launched HeatWave GenAI, an enhanced version of its HeatWave database that combines proprietary data with generative AI capabilities. This new offering is available to existing HeatWave customers at no extra cost, providing features like in-database language models, vector storage, scalable search, and a natural language interface. Analysts believe that this move by Oracle … Read more