WebexOne 2024: Cisco Announces Slew of AI Agent Innovations for Webex Contact Center

WebexOne 2024: Cisco Announces Slew of AI Agent Innovations for Webex Contact Center

Cisco has unveiled several fresh AI-powered innovations aimed at building on the momentum of Webex’s CCaaS offering. Announced today at the WebexOne event in Florida, the new solutions include Webex AI… Article Source https://www.cxtoday.com/contact-centre/webexone-2024-cisco-announces-slew-of-ai-agent-innovations-for-webex-contact-center/

A Slew of AI Updates Released by IBM

A Slew of AI Updates Released by IBM

International Business Machines (IBM) is carving out its niche in the AI market by targeting enterprise customers with complex needs. The company’s watsonx platform is designed for companies and organizations that require assistance in training, optimizing, and deploying AI applications while considering regulatory and legal factors. This approach has been successful for IBM, with its … Read more