Cisco Debuts AI Agents to Supplement Human Customer Service Reps | PYMNTS.com

Cisco Debuts AI Agents to Supplement Human Customer Service Reps | PYMNTS.com

Cisco is betting that artificial intelligence (AI) can handle most customer service calls within a few years, as the tech giant unveiled a conversational AI agent that it claims will eliminate dreaded hold times and frustrating automated… Article Source https://www.pymnts.com/news/artificial-intelligence/2024/cisco-debuts-ai-agents-to-supplement-human-customer-service-reps/

Exclusive | Google emails with US trade reps reveal cozy ties as tech giant pushed to ‘hijack policy’

Exclusive | Google emails with US trade reps reveal cozy ties as tech giant pushed to ‘hijack policy’

Newly uncovered emails reveal how Google and Amazon used their access to the Office of the US Trade Representative as they sought to undermine overseas regulations — including efforts to protect traditional media outlets. In May… Article Source https://nypost.com/2024/10/14/business/google-emails-with-us-trade-reps-reveal-cozy-ties-as-tech-giant-pushed-to-hijack-policy/