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Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features

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Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features

CX Today’s Tom Wright hosts Cisco’s Sudarshan Dharmapuri. In this session we discuss the following: 1) How AI is driving Cisco’s CX strategy2) New features including context summaries and suggested… Article Source https://www.cxtoday.com/contact-centre/context-summaries-and-suggested-replies-a-deep-dive-into-ciscos-ai-powered-cx-features/

Google Gemini now integrated into Gmail for on-the-fly summaries and crafted replies.

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Google Gemini now integrated into Gmail for on-the-fly summaries and crafted replies.

Google has integrated its Gemini AI into Gmail on both web and mobile platforms, offering AI-powered email support. In the web version of Gmail, Gemini appears in a sidebar with suggestions such as “Summarize this email,” “List action items,” and “Suggest a reply.” On mobile devices, a top button allows for quick email summaries. This … Read more