IRIS, a leading provider of digital food and beverage and guest experience platforms for the hospitality industry and a member of Oracle Partner Network, has announced the availability of mobile food and beverage ordering on Oracle Cloud Marketplace. This integration allows for seamless integration with Oracle Simphony Cloud Using the Transaction Services Gen2 (STSG2) API, … Read more
McDonald’s has decided to cancel its two-year trial of voice-activated, algorithmic automated order-taking at all 100 drive-thrus that used it in partnership with IBM. The decision comes amid performance issues with IBM’s technology, including trouble receiving commands correctly in different accents and dialects, accuracy issues, and high operating costs. However, McDonald’s has expressed confidence in … Read more
McDonald’s is ending its AI drive-thru order-taking technology, which was created in partnership with IBM for testing. Despite this, McDonald’s believes in the potential of voice ordering solutions and plans to continue evaluating long-term options. The company had previously invested in AI by acquiring Apprente in 2019 and later partnering with IBM to advance growth. … Read more