Agentic AI to Handle 68% of Customer Experience Interactions by 2028
For Immediate Release 2025-05-27 07:04:00 News Summary: The rise of agentic AI: By 2026, 68% of all customer…
Tag: Interactions
AI Still Falls Short in Understanding Human Social Interactions – Neuroscience News
Summary: Humans significantly outperform AI models in interpreting dynamic social interactions, a skill critical for technologies like autonomous vehicles and…
Meta to use public posts, AI interactions to train models in EU – Reuters
Meta to use public posts, AI interactions to train models in EU Reuters Article Source https://www.reuters.com/technology/artificial-intelligence/meta-use-public-posts-ai-interactions-train-models-eu-2025-04-14/
Personalize Amazon Connect customer interactions in real-time using Tealium and AI | Amazon Web Services
By Chavi Gupta, Senior Partner Solutions Architect, AWSBy Josh Wolf, Senior Director, Solutions Consulting, TealiumBy David Datars, VP Corporate Development,…
Wells Fargo’s AI assistant just crossed 245 million interactions – no human handoffs, no sensitive data exposed – VentureBeat
Wells Fargo’s AI assistant just crossed 245 million interactions – no human handoffs, no sensitive data exposed VentureBeat Article Source https://venturebeat.com/ai/wells-fargos-ai-assistant-just-crossed-245-million-interactions-with-zero-humans-in-the-loop-and-zero-pii-to-the-llm/
Amazon Bedrock Guardrails announces IAM Policy-based enforcement to deliver safe AI interactions | Amazon Web Services
As generative AI adoption accelerates across enterprises, maintaining safe, responsible, and compliant AI interactions has never been more critical. Amazon…
Introducing the next generation of Amazon Connect: AI-powered interactions that strengthen customer relationships and improve business outcomes | Amazon Web Services
In boardrooms across industries, executives are facing a critical question: “How are you using AI to accelerate the business while…
Qualtrics Unveils AI-Powered Experience Agents to Elevate Customer and Employee Interactions
Qualtrics, the pioneer and global leader of the experience management category, has introduced Experience Agents™, a new breed of AI-powered…
What to know about an AI transcription tool that ‘hallucinates’ medical interactions
Many medical centers use an AI-powered tool called Whisper to transcribe patients’ interactions with their doctors. But researchers have found…
AI voice assistants evolve, promising deeper interactions | IBM
The landscape of generative AI is shifting, with tech giants betting on advanced voice assistants as the next frontier. Google’s…