Korean Air and Amazon plan to collaborate in developing an artificial intelligence-driven customer service center.

Korean Air and Amazon plan to collaborate in developing an artificial intelligence-driven customer service center.

Korean Air, one of South Korea’s prominent airlines, announced a collaboration with Amazon Web Services (AWS) to develop an AI-based platform aimed at enhancing customer convenience. This new platform, known as the AI Contact Center (AICC), will utilize artificial intelligence to power voice robots and chatbots to effectively respond to customer inquiries. The goal is … Read more