AWS’s Amazon Q virtual assistant has been updated to recommend step-by-step guides to aid agents in efficiently handling customer calls, with the aim of reducing handling time and increasing resolution on first contact, the company announced last week. This latest feature joins other agent-focused generative AI tools that have been introduced since Amazon Q’s launch … Read more
Cisco is a major player in the communications industry, with its Webex conferencing platform offering more than just video calls. Paid packages include features like an AI assistant for summarizing meetings, live polling, and in-session file transfers. The pricing ranges from £114 to £162 per user per year, with higher-tier packages offering more participants and … Read more
The latest stable update to NVIDIA’s proprietary driver for Linux, version 555.58, introduces Wayland Explicit Sync. This update follows the previous beta versions 555.42.02 and 555.52.04, which included minor bug fixes and improvements. With this release, users should now be able to confidently use Wayland on NVIDIA GPUs. Some key changes and improvements in the … Read more
Infobip, a global communications platform, now offers businesses access to conversational AI and AI-enabled chatbots through a new integration with Google Vertex AI. With the growing popularity of rich conversational messaging channels like RCS Business Messaging, businesses must provide advanced communications services to deliver personalized experiences to customers. By leveraging RCS Google Vertex AI, businesses … Read more
Amazon Connect has introduced improved search features for flows and flow modules on their administrative website and through APIs. Users can now search by name, description, type, status, and tags, allowing for easier identification of specific flows. For instance, users can search for flows with certain tags to narrow down their search results. This enhancement … Read more
/cdn.vox-cdn.com/uploads/chorus_asset/file/24016883/STK093_Google_06.jpg?w=1200&resize=1200,628&ssl=1 "Google enhances functionality of note-taking AI NotebookLM")
Google introduced its note-taking app, NotebookLM, last year, catering to researchers, students, and individuals seeking to organize collected information. The app now allows users to upload Google Slides and web URLs as sources in addition to Google Docs, PDFs, and text files. The updated Notebook Guide can create study guides, FAQs, or briefings from sources … Read more
Google recently introduced a new multi-large language model (MLLM) called Gemini, which rivals OpenAI’s ChatGPT in terms of capabilities. Gemini has been designed to be a multi-model from the outset, making it one of the most comprehensive large language models available. The advanced version of Gemini, known as Gemini Advanced, offers a wide range of … Read more
Tech companies like Microsoft are expanding the use of AI in everyday computer functions like copy and paste. Microsoft has introduced an optional AI layer for copy and paste functionality on Windows computers through the latest version of Microsoft PowerToys. By installing PowerToys version 0.81.0 or later and enabling Advanced Paste support, users can access … Read more
/cdn.vox-cdn.com/uploads/chorus_asset/file/24038601/acastro_STK109_microsoft_02.jpg?w=1200&resize=1200,628&ssl=1 "Microsoft is enhancing File Explorer with version control and 7z compression for increased functionality")
Microsoft is now adding native version control to File Explorer by integrating with systems like Git, allowing users to view new changes and comments directly from the app. This new feature will streamline the process of managing programming projects by syncing them with the File Explorer that is already used to navigate the hard drive … Read more
Layer 7, also known as the Application Layer, is the topmost layer in the seven-layer OSI (Open Systems Interconnection) model. This layer is responsible for communication between the user and the application, and also handles the transfer of data between the application layer and other layers below it in the OSI model. Exploring the functionality … Read more