McDonald’s Collaboration with IBM on AI Drive-Thru Experiment Concludes
McDonald’s has decided to end its AI drive-thru ordering partnership with IBM after facing customer complaints about misunderstanding orders. The fast-food giant tested IBM’s chatbot feature in its drive-thru for automated order taking, which ultimately led to dissatisfaction among customers. Franchisees were informed that the collaboration will cease after July 26, with McDonald’s senior vice … Read more