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IBM

McDonald’s discontinues IBM drive-thru voice order experiment

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McDonald's has decided to end its partnership with IBM for automated order-taking at drive-thru locations. The collaboration began in 2021 and involved using...
IBM

McDonald’s Concludes AI Drive-Thru Experiment with IBM – Lincoln Journal Star

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McDonald's recently decided to terminate its trial of an artificial intelligence (AI) system at its drive-thru windows in collaboration with IBM. This decision...
IBM

The ebb and flow of AI in the McDonald’s drive-thru

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The fast food industry has been experimenting with AI technology to streamline operations and reduce labor costs. McDonald's partnered with IBM in 2021...
IBM

McDonald’s Collaboration with IBM on AI Drive-Thru Experiment Concludes

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McDonald's has decided to end its AI drive-thru ordering partnership with IBM after facing customer complaints about misunderstanding orders. The fast-food giant tested...
IBM

McDonald’s Ends Trial of AI Voice Ordering at Drive-Thru

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McDonald's is ending its AI drive-thru order-taking technology, which was created in partnership with IBM for testing. Despite this, McDonald's believes in the...
IBM

McDonald’s discontinues AI drive-thru testing with IBM due to communication challenges with accents.

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McDonald's has decided to end its global partnership with IBM for testing AI-powered drive-thru technology. The fast-food giant had been experimenting with automated...
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