McDonald’s has decided to end its partnership with IBM for automated order-taking at drive-thru locations. The collaboration began in 2021 and involved using AI technology to improve efficiency and speed of service at McDonald’s restaurants. While the project will be coming to an end, McDonald’s acknowledged the potential of drive-thru voice ordering and aims to … Read more
McDonald’s recently decided to terminate its trial of an artificial intelligence (AI) system at its drive-thru windows in collaboration with IBM. This decision marks the end of an experiment aimed at improving efficiency and customer service at the fast-food chain’s drive-thru locations. The AI system, which was developed by IBM, was intended to help streamline … Read more
The fast food industry has been experimenting with AI technology to streamline operations and reduce labor costs. McDonald’s partnered with IBM in 2021 to test an AI system for voice ordering at drive-thru locations across the United States. However, the system faced challenges, including inaccurate orders and strange food recommendations, leading McDonald’s to end the … Read more
McDonald’s has decided to end its AI drive-thru ordering partnership with IBM after facing customer complaints about misunderstanding orders. The fast-food giant tested IBM’s chatbot feature in its drive-thru for automated order taking, which ultimately led to dissatisfaction among customers. Franchisees were informed that the collaboration will cease after July 26, with McDonald’s senior vice … Read more
McDonald’s is ending its AI drive-thru order-taking technology, which was created in partnership with IBM for testing. Despite this, McDonald’s believes in the potential of voice ordering solutions and plans to continue evaluating long-term options. The company had previously invested in AI by acquiring Apprente in 2019 and later partnering with IBM to advance growth. … Read more
McDonald’s has decided to end its global partnership with IBM for testing AI-powered drive-thru technology. The fast-food giant had been experimenting with automated order takers at select locations since 2021. While this specific partnership is coming to an end, McDonald’s is not ruling out the possibility of exploring other AI-powered drive-thru solutions in the future, … Read more
McDonald’s is ending its partnership with IBM in testing AI-powered drive-thru technology, which has been in select locations since 2021. Despite this, McDonald’s is not ruling out the possibility of implementing other AI solutions in the future, such as voice ordering. Customers may still encounter chatbots or other forms of automation while placing their orders … Read more
McDonald’s is ending its partnership with IBM to create an automated order taker for drive-thrus due to problems with recognizing accents and dialects. The AI system, known as the Automated Order Taker (AOT), was implemented in over 100 US restaurants but will be terminated in July. The goal was to use AI to speed up … Read more
McDonald’s has decided to end its partnership with IBM to test automated Drive Thru ordering. This decision will result in the removal of the technology from over 100 restaurants by July 26. According to Mason Smoot, director of restaurants at McDonald’s USA, the company believes there is an opportunity to explore voice ordering solutions more … Read more
McDonald’s has announced the end of its AI-enhanced drive-through pilot program. The fast-food giant had been testing out artificial intelligence technology at select locations to improve the drive-through experience for customers. The AI system was designed to enhance order accuracy and speed up service by predicting customer preferences based on past orders and analyzing traffic … Read more