Korean Air has partnered with Amazon Web Services (AWS) to develop an AI Contact Center platform. The platform utilizes cloud technology to improve customer service and communication for the airline. Article Source https://www.travelandtourworld.com/news/article/korean-air-enhances-customer-service-with-ai-technology-from-amazon-web-services/
Oracle Corp.’s digital medical records business, now known as Oracle Health following its acquisition of Cerner Inc. two years ago, has been experiencing a decline in U.S. market share. In 2023, Oracle Health lost hospitals and other acute care facilities totaling 15,392 beds, a significant increase from the previous year when it lost facilities with … Read more
Broadcom Inc AVGO and Alphabet Inc’s GOOG GOOGL Google Cloud have announced the expansion of their partnership to optimize Broadcom’s VMware workloads for Google Cloud. This collaboration will extend to joint go-to-market initiatives, include more Broadcom products and services in the Google Cloud Marketplace, and incorporate Google Cloud’s generative AI capabilities into Broadcom’s offerings. The partnership aims to leverage Google Cloud’s unique … Read more
Enterprise tech slingers want to see what Hock Tan can get away with – and replicate it Opinion Cancel your Netflix account. Delete Season 2 of House of the Dragon from your diary.… This year’s must-watch drama will play out in three episodes that will appear in the early weeks of June, September, and December, … Read more
Broadcom leaders addressed VMware staff about the future of one of its business units that global investment firm KKR plans to acquire, according to internal memos viewed by Business Insider. KKR announced on Monday that it entered into a definitive agreement to acquire the End-User Computing division from Broadcom for about $4 billion. Under this … Read more
Orange Business and VMware transform Flexible SD-WAN to simplify customer experience with digitalization and automation IT Voice | IT in Depth Go toTop … Read more
Orange Business and VMware, Inc. (NYSE: VMW) are strengthening their partnership to deliver Flexible SD-WAN with VMware as the first fully embedded SD-WAN offering in Evolution Platform. The Orange Business Evolution Platform combines a secured digital infrastructure with an agile, cloud approach to order and manage services. Cloud has become the benchmark for customer experience. … Read more
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Flexible SD-WAN with VMware addresses the needs of today’s highly distributed, latency- sensitive workloads, applications, and devices at the edge. (Photo credit: Orange Business Services) Source link
In recent years, there has been a significant shift in the way customer support is being provided. With the advancements in technology, businesses are now relying on chatbots to interact with their customers. One such chatbot that has gained considerable attention is Grok Chatbot. It offers a unique and innovative approach to customer interaction, providing … Read more