Google Ads is making changes to its EU user consent policy, impacting advertisers using Customer Match lists for personalized ads in the European Economic Area (EEA). This update is in line with the increasing privacy regulations in Europe and Google’s commitment to compliance. Advertisers are now required to explicitly share the consent signals received from … Read more
Since December 2023, VMware has been engaging with customers and partners on the benefits of VMware Cloud Foundation (VCF) as a modern and secure data center solution, appealing to those looking for an alternative to public cloud services. The progress has been significant, with top customers moving to a self-service, virtual private cloud that rivals … Read more
Infobip, a global cloud communications platform, has deepened its collaboration with Oracle by becoming an independent software vendor (ISV) with access to Oracle Integration Cloud. This allows businesses using Oracle solutions to leverage Infobip’s omnichannel platform through the Oracle Cloud Marketplace (OCM). The partnership aims to enhance customer interactions, potentially boosting satisfaction, sales, and campaign … Read more
NVIDIA has experienced rapid growth, increasing its market capitalization from $2 billion to $3 billion in just 96 days due to strong GPU sales, with top clients being Microsoft, Metaplatforms, Amazon, and Alphabet. Speculation surrounds who makes up the remaining 60% of GPU sales, with Tesla being a top contender due to its significant investment … Read more
Citizens are increasingly interacting with public sector entities online, creating a need for personalized digital experiences. In response to this demand, the public sector can leverage AWS services like Amazon Forecast, Amazon Personalize, Amazon Translate, and Amazon Textract to improve customer experience. These services provide solutions for predicting service demand, offering personalized recommendations, translating content … Read more
HPE’s Chief Technology Officer Fidelma Russo recently discussed the importance of customer choice and trust in the technology industry. She also revealed that HPE now has its own virtualization capability, allowing customers more flexibility and control over their IT systems. Russo emphasized the need for companies to provide customers with a range of options when … Read more
The customer experience landscape is evolving rapidly due to rising expectations and technological advancements like generative AI. Amazon Web Services (AWS) is dedicated to helping businesses enhance customer experiences. As sponsors of Customer Contact Week 2024, we will showcase our latest solutions and discuss how organizations can use Amazon Connection to improve customer interactions. The … Read more
Comcast’s Xfinity cable unit faced a cybersecurity breach due to the Citrix Bleed vulnerability, affecting approximately 36 million customers. Hackers accessed customer information by exploiting the vulnerability, resulting in a data breach. The breach impacted Xfinity systems for a few days in mid-October, with hackers gaining access to customer usernames, passwords, and personal details like … Read more
Cisco Live 2024 took place in Las Vegas this week, focusing on customer experience and hybrid work. The event introduced new AI features for Webex Contact Center, including Automatic CSAT and Agent Wellness capabilities. Automated CSAT measures customer satisfaction based on sentiment and tone, providing a more nuanced understanding compared to traditional metrics like average … Read more
The principle “the customer is always right” popularized by pioneers like Marshall Fields and Harry Gordon Selfridge remains relevant in the 21st century. Understanding customer needs has evolved from simple listening to complex data analysis throughout the customer journey, enabled by advances in technology. Cloud technology empowers SMBs to access resources traditionally reserved for larger … Read more