CX Today’s Tom Wright hosts Cisco’s Sudarshan Dharmapuri. In this session we discuss the following: 1) How AI is driving Cisco’s CX strategy2) New features including context summaries and suggested… Article Source https://www.cxtoday.com/contact-centre/context-summaries-and-suggested-replies-a-deep-dive-into-ciscos-ai-powered-cx-features/
Generative artificial intelligence models rely on a context window to process and generate responses effectively. When this context window is exceeded, it can lead to context window overflow (CWO), which is a common issue in large language models (LLMs) and applications. This poses risks such as reduced output quality, system crashes, or even security vulnerabilities … Read more
Google recently made a series of Gemini announcements for developers at I/O 2024. One notable announcement was the introduction of a 2 million token contextual window for Gemini 1.5 Pro. This update allows the processing of 2 hours of video, 22 hours of audio, over 60,000 lines of code, and over 1.4 million words. Previously, … Read more