Google is teaming up with RapidSOS to introduce the capability to send multimedia messages, including photos and videos, to 911 centers via RCS on Android devices. This partnership aims to enhance security measures by providing users with confirmation of message receipt, high-quality image and video transfer, and sharing of precise location and medical information. The … Read more
Amazon Connect has introduced a new feature called analytics data lake, now generally available to help contact centers access detailed insights into customer interactions. This data lake eliminates the need for complex data pipelines by centralizing customer contact records and agent activity, making it easier to analyze performance and reduce costs associated with data channels. … Read more
Korean Air recently announced the launch of their new AI Contact Center (AICC) platform, developed in partnership with Amazon Web Services (AWS). This innovative platform is designed to enhance customer service through the use of artificial intelligence technology. The collaboration between Korean Air and AWS aims to provide a seamless and efficient customer experience, revolutionizing … Read more
The Schall Law Firm, a national shareholder rights litigation firm, is reminding investors of a class action lawsuit against Intel Corporation for violations of securities laws. Investors who purchased Intel’s securities between January 25, 2024, and April 25, 2024, are encouraged to contact the firm before July 2, 2024. The lawsuit alleges that Intel made … Read more
Korean Air and Amazon Web Services have partnered to create an AI Contact Center (AICC) platform. This technology will enhance customer service experiences for Korean Air passengers by utilizing artificial intelligence. The platform was developed through collaboration between the two companies, leveraging AWS’s advanced cloud computing capabilities. Article Source https://aithority.com/uncategorized/korean-air-to-build-ai-contact-center-korean-air-has-partnered-with-amazon-web-services-aws/
Korean Air, a corporate partner of the FTE Digital, innovation, and startup center, has collaborated with Amazon Web Services (AWS) to develop an AI Contact Center (AICC) platform. This platform incorporates advanced artificial intelligence (AI) technologies to enhance customer experience. AI is a central theme of the FTE Hub in 2024, alongside robotics and the … Read more
Korean Air has collaborated with Amazon Web Services (AWS) to create an AI Contact Center (AICC) platform that utilizes innovative artificial intelligence (AI) technologies to enhance customer service. The launch event of AICC took place at Korean Air’s headquarters in Seoul, attended by key personnel from both Korean Air and AWS. AICC is a cloud-based … Read more
Korean Air has announced plans to develop an AI-powered contact center in collaboration with Amazon Web Services (AWS) technology. This new contact center, set to launch in September, aims to enhance customer service through personalized experiences and quick issue resolution. By incorporating AI technology, Korean Air hopes to improve operational efficiency, reduce costs, and outperform … Read more