Cisco Systems (CSCO) Announces New Webex AI Agent and AI Solutions for the Contact Center to Transform Customer Experiences StreetInsider.com Article Source https://www.streetinsider.com/Corporate News/Cisco Systems (CSCO) Announces New Webex AI Agent and AI Solutions for the Contact Center to Transform Customer Experiences/23868336.html
After a year on the market, AWS beefed up its Amazon Connect contact center as a service generative AI agent with personalized recommendations, company-specific language, and legal needs. The customer service agent assist tool, Amazon Q in… Article Source https://www.techtarget.com/searchcustomerexperience/news/366613739/AWSs-Amazon-Q-in-Connect-adds-more-contact-center-GenAI
Cisco has revealed that Webex Contact Center seats surged by 75 percent in FY24. That growth spans industries but is particularly pronounced within the financial services, healthcare, and retail sectors. In… Article Source https://www.cxtoday.com/contact-centre/cisco-enjoys-a-75-percent-surge-in-ccaas-seats-shares-plans-for-the-webex-contact-center/
As an IT leader, you need to make sure your contact center agents are outfitted with the applications and devices they need to offer great customer service. But this is easier said than done when a high turnover workforce has access to… Article Source https://aws.amazon.com/blogs/desktop-and-application-streaming/boost-contact-center-efficiency-with-amazon-workspaces-and-thin-client/
Microsoft Digital has recently migrated its global customer service network to Microsoft Azure, enhancing connectivity and performance for both customers and support team members. The Support Experience Group (SxG) within the Microsoft Cloud + AI division is spearheading this transformation to improve customer and agent experiences across Microsoft enterprises. With nearly 80,000 support advocates, the … Read more
KPI of Success, Inc. has teamed up with Amazon Web Services Partner ConnectGen to introduce Contact Center Builder, a solution designed to speed up the deployment of small cloud contact centers. This collaboration aims to assist businesses in setting up contact centers quickly, catering to a variety of needs such as digital transformation, market demand, … Read more
SuccessKPI, a leading provider of cloud contact center solutions, has partnered with Amazon Web Services Partner ConnectGen to launch Contact Center Builder. This innovative solution aims to accelerate the deployment of small contact centers from months to days, meeting the increasing demand for quick and efficient setup. Contact Center Builder caters to various organizations, including … Read more
Bragar Eagel & Squire, PC, a nationally recognized shareholder rights law firm, has initiated class action lawsuits on behalf of shareholders of Intel Corporation, Harbor Diversified, Inc., Altimmune, Inc., and Sprout Social, Inc. Shareholders have specific deadlines to act as lead plaintiff in each case. Allegations include claims of material misrepresentations and omissions regarding the … Read more
Intel has revealed details about its upcoming LGA1851 CPU socket, which may not require custom contact frames to address chip temperature issues. This new socket could potentially improve cooling performance without the need for additional components. The news was reported by Voices of Yahoo! and highlights Intel’s innovation in CPU design. The LGA1851 socket is … Read more
Intel Corporation is facing a lawsuit for allegedly violating securities laws. The Schall Law Firm is representing investors in a class action lawsuit against Intel, claiming that the company made false and misleading statements to the market. The lawsuit alleges that Intel misrepresented its growth in Foundry Services and failed to disclose significant operating losses … Read more