Connect

Amazon Connect introduces updated interface and API for improved search functionality in Flows and Flow Modules

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Amazon Connect introduces updated interface and API for improved search functionality in Flows and Flow Modules

Amazon Connect has introduced improved search features for flows and flow modules on their administrative website and through APIs. Users can now search by name, description, type, status, and tags, allowing for easier identification of specific flows. For instance, users can search for flows with certain tags to narrow down their search results. This enhancement … Read more

Amazon Connect now offers audio optimization for Citrix cloud desktops

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Amazon Connect introduces updated interface and API for improved search functionality in Flows and Flow Modules

Amazon Connect has recently made it simpler to provide top-notch voice experiences in Citrix Virtual Desktop Infrastructure (VDI) settings. By incorporating audio optimization features, Amazon Connect is able to enhance audio quality by minimizing network hops and directing media from agents’ local desktop to Connect. This not only streamlines the agent process but also improves … Read more

Make custom contact center insights easier with Amazon Connect analytics data lake | AWS

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Make custom contact center insights easier with Amazon Connect analytics data lake | AWS

Amazon Connect has introduced a new feature called analytics data lake, now generally available to help contact centers access detailed insights into customer interactions. This data lake eliminates the need for complex data pipelines by centralizing customer contact records and agent activity, making it easier to analyze performance and reduce costs associated with data channels. … Read more

AWS Enhances Amazon Connect with Time Zone Support for Forecasts

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Amazon Connect introduces updated interface and API for improved search functionality in Flows and Flow Modules

Amazon Connect has introduced time zone support for forecasting, which makes it easier for contact center managers to predict future demand. This update allows businesses to generate, view, and download forecasts in their local time zone. The feature also automatically adjusts forecasts for daylight saving time changes, ensuring accuracy in predictions. For example, if a … Read more

Google is preparing to connect Kenya and Australia with a fiber optic cable.

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Google is preparing to connect Kenya and Australia with a fiber optic cable.

Google announced on Thursday that it will be constructing a fiber optic cable known as Umoja, meaning “unity” in Swahili, to connect Africa and Australia. The cable will begin in Kenya and pass through several countries before crossing the Indian Ocean to reach the mainland. The goal of the project, according to Google, is to … Read more

Building a Simplified & Stronger Advantage Program for VMware by Broadcom – VMware News and Stories

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Building a Simplified & Stronger Advantage Program for VMware by Broadcom – VMware News and Stories

Business team with gears system overlay. Teamwork, partnership and integration concept with network effect. double exposure As we welcome our new partners into our Broadcom Advantage Partner Program, we want to share more details about how our innovative go-to-market approach helps drive partner success.  Share “Building a Simplified & Stronger Advantage Program for VMware by … Read more

Mainline Director of Tech Talks Differentiators and End of VMware Partner Connect

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Mainline Director of Tech Talks Differentiators and End of VMware Partner Connect

Channel Insider content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. The ability to establish a unique and differentiated brand identity as an MSP is critical in building trust with clients and partners while ensuring relevance in a competitive landscape. Channel Insider: Partner … Read more

Video: Mainline Director of Tech Talks Differentiators and End of VMware Partner Connect

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Video: Mainline Director of Tech Talks Differentiators and End of VMware Partner Connect

Channel Insider content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. In episode three of Channel Insider: Partner POV, host Katie Bavoso sits down with Carlos Marques, Director of Technology at Mainline Information Systems. Carlos explains his priorities in a role he says … Read more

Broadcom Plans to Sell 1M SF of VMware’s Palo Alto Campus – Connect CRE

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Broadcom Plans to Sell 1M SF of VMware’s Palo Alto Campus – Connect CRE

Semiconductor giant Broadcom is seeking to sell nearly two-thirds of the 1.6 million-square-foot Palo Alto campus it acquired in November, the San Francisco Chronicle reported Wednesday. The company, which acquired competitor VMware for $69 billion, plans to sell about one million square feet of the former VMware property at 3401 Hillview Ave. and occupy the remaining … Read more

Mastering the Art of Grok: How to Truly Understand and Connect with Others

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Mastering the Art of Grok: How to Truly Understand and Connect with Others In a fast-paced world filled with digital communication and shallow connections, it can be challenging to truly understand and connect with others on a deep level. However, the art of grok can change that. Coined by science fiction writer Robert A. Heinlein, … Read more