RESEARCH TRIANGLE PARK — Investors and startups are gearing up for an eventful week as the perennially popular Venture Connect conference brings them together this Wednesday and Thursday. It will be a two-day marathon of pitches and,… Article Source https://wraltechwire.com/2024/03/17/ceds-venture-connect-heads-to-downtown-raleighs-citrix-building-this-week/
AWS has announced new generative AI (GenAI) enhancements for Amazon Q in Connect. At their core, the improvements aim to provide AWS’ contact center assistant with superior personalization capabilities,… Article Source https://www.cxtoday.com/contact-centre/genai-boost-delivers-enhanced-personalization-for-amazon-q-in-connect/
Cisco enterprise networking and cybersecurity solutions to support league operations across 2024 NFL International Games in Brazil, the United Kingdom and Germany, in addition to Spain in 2025. The National Football League and Cisco have… Article Source https://www.intelligentcio.com/eu/2024/10/09/nfl-and-cisco-expand-partnership-to-connect-and-protect-nfl-international-games/
Despite Citrix Systems selling its Fort Lauderdale headquarters, the company will stay put. It’s signed a 12-year lease to stay at its headquarters building at 899 W. Cypress Creek Road in Fort Lauderdale. A&D Mortgage paid $37 million for… Article Source https://www.connectcre.com/stories/citrix-ft-lauderdale-hq-sold-at-loss/
The Open Network for Digital Commerce (ONDC) in India offers small local businesses the opportunity to compete with larger brands by integrating with IBM API Connect® to enhance their digital presence. This integration allows businesses to create, manage, and protect APIs, which act as digital bridges for different software systems to communicate. IBM API Connect … Read more
Amazon Connect Cases now offers built-in case management capabilities in the AWS Asia Pacific (Seoul) and Asia Pacific (Tokyo) regions. This feature allows contact center agents to efficiently address and resolve customer issues that require multiple conversations and follow-up tasks. The availability of Amazon Connect Cases has expanded to include various AWS Regions such as … Read more
IBM has been recognized as a leader in API management software by Forrester in their latest report. The evaluation criteria included 24 measures, with IBM scoring the highest in 17 of them. Key areas of focus for API management software include current offerings, strategy, and future growth. IBM excelled in areas such as API consumer … Read more
AWS recently released an integration for its AI-based virtual agent, Amazon Q, designed to help contact center agents using Amazon Connect by reducing the need for them to switch between different applications during customer calls. This update is significant as contact center agents at larger centers are often required to navigate multiple applications to assist … Read more
Google Maps is a widely used tool for navigating the world, with features that many users may not even be aware of. Recently, there have been signs that the Followed Places feature on the Google Maps app may soon be removed. Followed Places allows users to receive news and updates from businesses and places listed … Read more
Amazon ECS is a service offered by Amazon that helps manage containerized applications. It simplifies the process of deploying, managing, and scaling applications, making it easier for customers to focus on their application code rather than network infrastructure. Additionally, ECS Service Connect allows users to configure service discovery, connectivity, and traffic observability for services running … Read more