Cisco has revealed that Webex Contact Center seats surged by 75 percent in FY24. That growth spans industries but is particularly pronounced within the financial services, healthcare, and retail sectors. In… Article Source https://www.cxtoday.com/contact-centre/cisco-enjoys-a-75-percent-surge-in-ccaas-seats-shares-plans-for-the-webex-contact-center/
KPI of Success, Inc. has teamed up with Amazon Web Services Partner ConnectGen to introduce Contact Center Builder, a solution designed to speed up the deployment of small cloud contact centers. This collaboration aims to assist businesses in setting up contact centers quickly, catering to a variety of needs such as digital transformation, market demand, … Read more
SuccessKPI, a leading provider of cloud contact center solutions, has partnered with Amazon Web Services Partner ConnectGen to launch Contact Center Builder. This innovative solution aims to accelerate the deployment of small contact centers from months to days, meeting the increasing demand for quick and efficient setup. Contact Center Builder caters to various organizations, including … Read more
This week in communication and collaboration technology news, Hewlett Packard Enterprise and Nvidia announced the ‘NVIDIA AI Computing by HPE’ portfolio, providing a path for companies to adopt generative AI applications. Penguin Solutions expanded its OriginAI Solution to include AI factories with scalable GPU clusters. NinjaOne introduced mobile device management capabilities for endpoint security, and … Read more