After a year on the market, AWS beefed up its Amazon Connect contact center as a service generative AI agent with personalized recommendations, company-specific language, and legal needs. The customer service agent assist tool, Amazon Q in… Article Source https://www.techtarget.com/searchcustomerexperience/news/366613739/AWSs-Amazon-Q-in-Connect-adds-more-contact-center-GenAI
The role of generative AI in revolutionizing the technology landscape and changing the nature of shadow resources powering applications is leading to discussions about a shift in the generative AI platform. AWS’s Matt Wood, Vice President of Artificial Intelligence Products, believes that the ability to construct mathematical formulas based on information resembles intelligence and reasoning, … Read more
Amazon Web Services, the leading cloud provider, is aiming to dominate the chip market by introducing its latest chip, the Graviton4. This new chip offers a 35% increase in speed and 75% more memory bandwidth compared to its predecessor, making it the most powerful and efficient chip AWS has developed yet. The rise in demand … Read more
Major tech giants like Microsoft, Alphabet, Amazon, and Apple are all making strategic moves to expand their presence in the healthcare market. This comes at a time when healthcare providers are increasingly looking to Big Tech companies to help streamline hospital operations and improve data sharing. Microsoft, with its extensive list of partnerships and its … Read more
Amazon Web Services made significant changes to its data deletion process in response to a security risk flagged by Apple, as revealed in an internal document obtained by Business Insider. Apple noticed abnormal activity surrounding data and content linked to its closed cloud accounts on AWS earlier in 2023, prompting them to approach AWS with … Read more