Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features

Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features

CX Today’s Tom Wright hosts Cisco’s Sudarshan Dharmapuri. In this session we discuss the following: 1) How AI is driving Cisco’s CX strategy2) New features including context summaries and suggested… Article Source https://www.cxtoday.com/contact-centre/context-summaries-and-suggested-replies-a-deep-dive-into-ciscos-ai-powered-cx-features/

Cisco introduces AI-powered solutions to enhance employee experience at workplaces

Cisco introduces AI-powered solutions to enhance employee experience at workplaces

Bengaluru: Cisco unveiled a suite of advanced AI-driven solutions to enhance collaboration and improve employee experience. The new offerings include Cisco Spatial Meetings for immersive 3D interactions, the Ceiling Microphone Pro for… Article Source https://apacnewsnetwork.com/2024/10/cisco-introduces-ai-powered-solutions-to-enhance-employee-experience-at-workplaces/

Google announces additional AI-powered PMax updates for peak season

Google announces additional AI-powered PMax updates for peak season

Google has announced the incoming release of several AI-powered updates to Performance Max (PMax) campaigns as advertisers gear-up for the peak shopping season.  The updates cover asset testing, video performance and campaign management,… Article Source https://www.campaignlive.com/article/google-announces-additional-ai-powered-pmax-updates-peak-season/1893547

Google Rolls Out AI-Powered Updates To Performance Max Campaigns

Google Rolls Out AI-Powered Updates To Performance Max Campaigns

Google Ads is enhancing its Performance Max campaigns with new AI-driven features. These updates are focused on asset testing, video optimization, and campaign management. The features arrive as advertisers gear up for the holiday shopping… Article Source https://www.searchenginejournal.com/google-rolls-out-ai-powered-updates-to-performance-max-campaigns/530719/

Cisco’s Webex Contact Center platform gets agentic AI-powered chatbots – SiliconANGLE

Cisco’s Webex Contact Center platform gets agentic AI-powered chatbots – SiliconANGLE

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost their productivity through… Article Source https://siliconangle.com/2024/10/23/ciscos-webex-contact-center-platform-gets-agentic-ai-powered-chatbots/

Want to talk to a dead loved one? A CU researcher is teaming with Google to study AI-powered “generative ghosts”

Want to talk to a dead loved one? A CU researcher is teaming with Google to study AI-powered “generative ghosts”

About a year ago, a coyote snuck into a chicken coop at Meredith Morris’ Seattle home and treated itself to a feathery dinner. Unsure how to break news of the fowl fatality to her children, Morris turned to artificial intelligence to find the… Article Source https://www.denverpost.com/2024/10/18/ai-chatbot-generative-ghosts-dead-google-cu-boulder/