This post was co-authored with Krišjānis Kočāns, Kaspars Magaznieks, Sergei Kiriasov from Sun Finance Group
If you process identity documents at scale—loan applications, account openings, compliance checks—you’ve likely hit the same wall: traditional optical character recognition (OCR) gets you partway there, but extraction errors still push a large share of applications into manual review queues. Add fraud detection to the mix, and the manual workload compounds.
Sun Finance, a Latvian fintech founded in 2017, operates as a technology-first online lending marketplace across nine countries. The company processes a new loan request every 0.63 seconds and delivers more than 4 million evaluations monthly. In one of their highest-volume industries, with 80,000 monthly applications for microloans, approximately 60% of applications required manual operator review. Sun Finance partnered with the AWS Generative AI Innovation Center to rebuild the pipeline….