By ITWeb
Publication Date: 2026-01-30 09:02:00
Kurt Goodall, technical director, Troye. (Image: Troye)
Most Citrix environments do not fail in dramatic ways. Performance degradation usually starts with small warning signs such as slower logons, inconsistent application response, network latency or rising resource consumption that goes unseen until users complain. Industry research consistently shows that delayed detection is the primary driver of both operational disruption and cost.
Forrester research on digital experience monitoring confirms that limited endpoint visibility significantly increases mean time to resolution and support workload, while organisations with deep telemetry resolve issues faster and reduce user impact.
Citrix addresses this visibility gap with uberAgent for VDI, now available across Citrix Universal Hybrid Multi Cloud and Citrix DaaS subscriptions. uberAgent captures high fidelity telemetry directly from endpoints and sessions, providing precise insight into user experience, application behaviour,…
