So your new “colleague” is an AI agent – ​​here’s how to make the most of your human-machine relationship

According to a series of recent company announcements, your next “colleague” could be an artificial intelligence agent – ​​taking on the work of an assistant, a work planner, a morning debriefer, a learning coach, and more.

JPMorgan Chase, the largest US bank, describes a clear vision for a new world of ubiquitous AI agents: “Every employee will have their own personalized AI assistant; every process will be controlled by AI agents and every customer experience will have an AI concierge.”

In brick-and-mortar retail, Walmart is already implementing its vision around agents, which includes supporting customers, store employees and other business areas, with supervisor agents assigning tasks to subagents, similar to how managers supervise employees.

What these and many other large companies realize is that agents don’t just answer questions, like an AI-powered search engine or a simple chatbot. They do real work by planning tasks, taking actions, and reviewing results to achieve a goal….