HERNDON, Va., July 14, 2021 (GLOBE NEWSWIRE) – Smartronix, an OceanSound Partners company and Gartner Magic Quadrant Recognized Leader, has received validation of the Amazon Connect Delivery Service, giving the company a total of five Amazon Web Services (AWS) . Service validations. Amazon Connect is an easy-to-use omnichannel cloud contact center that helps companies deliver great customer service for voice, chat, and tasks at a lower cost than traditional contact center systems.

In order to receive the designation, AWS Partners must undergo a rigorous technical audit, which is carried out as part of the AWS Service Delivery program. The program helps AWS customers quickly find AWS Partner Network (APN) partners who have proven expertise in providing specific AWS services. Earning an AWS Service Delivery Distinction enables APN partners to differentiate themselves by presenting AWS customers with specialties.

The validation of the Amazon Connect Delivery service complements Smartronix ‘current AWS …


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