Sentara Healthcare, a healthcare system based in Norfolk, Virginia, uses an Epic electronic health record that connects 12 hospitals and different clinics on the same platform. This has enabled clinicians to access and share patient records more quickly.

“Epic is presented to clinicians through a web-based presentation layer that seamlessly integrates with existing EHR products,” said Matthew Douglas, Chief Enterprise Architect, Sentara Healthcare. “We previously deployed our presentation tier through Citrix XenApp, which has a physical infrastructure that makes it difficult to upgrade and maintain.”


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The biggest challenges for Sentara were size and cost. As Epic increased the frequency of code releases, Sentara had to scale and add more servers to continually meet Epic’s capacity needs. From a financial perspective, health is …

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