By Emily Chantiri
Publication Date: 2026-01-29 18:01:00
Emily Chantiri
More and more workplaces are relying on artificial intelligence to handle tasks like onboarding and filling the roles of customer service representatives and human resources, with the technology now extending far beyond mere chatbot novelty.
But not all companies are convinced by the idea. Some oppose AI because they are concerned that it can be difficult for customers to use and cause unnecessary confusion for both employees and customers.
Benjamin Baume, co-founder and CEO of Craggle, is a fan. The real estate lending business uses AI agents as real team members in the company’s real estate lending process, with the central chat agent acting like a digital mortgage assistant.
“It has a…
