Rimini Street, a provider of enterprise software support, has launched new offerings, Rimini Support, Rimini Protect, and Rimini Consult, for VMware perpetual license customers as VMware moves to a subscription-based licensing model. These services include guaranteed priority support response, global support and consulting services, proactive security protection, and consulting services to align technology strategy with business goals. The company aims to help customers facing significant annual fee increases from VMware by providing an alternative support program that allows them to continue using their perpetually licensed VMware software infrastructure smoothly and reliably for years to come. The pricing for Rimini Street Support for VMware is similar to current support fees paid to VMware. Rimini Street’s AI technology, Case Assignment Advisor, recommends optimal technicians to resolve cases faster. The company’s offerings are in response to high customer demand for affordable support and services for their VMware infrastructure investments.
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