Review of Cisco WebEx: An Advanced Videoconferencing Platform with Artificial Intelligence Functionality

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Cisco is a major player in the communications industry, with its Webex conferencing platform offering more than just video calls. Paid packages include features like an AI assistant for summarizing meetings, live polling, and in-session file transfers. The pricing ranges from £114 to £162 per user per year, with higher-tier packages offering more participants and cloud recording. There is also a free package for meetings with up to 100 attendees, but with limitations on features like AI assistant and meeting duration.

Webex Hub provides an easy way to schedule and manage meetings, with options for recurring meetings and ad hoc sessions. Joining a call requires the Webex app for full functionality, although basic features are available in the web player. The desktop app offers additional features like instant messaging spaces and video conferencing capabilities. Participants can join from various devices, including VoIP phones and smart displays.

Paid users can access advanced features like live transcriptions, live polls, and the AI assistant, which can summarize meetings and help with note-taking. Video quality on Webex is adjustable, with options for 720p or 1080p resolution. Audio quality is clear, with noise cancellation features to reduce background distractions.

For small businesses, the cost of Webex may be prohibitive compared to other options like Google Meet or Microsoft Teams. However, larger enterprises may find value in Webex’s professional-grade features, compatibility with various hardware, and AI assistant capabilities. Despite the higher price tag, Webex offers a comprehensive solution for virtual meetings and collaboration.

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