Brad Anderson, the president of product, user experience, and engineering at Qualtrics, an $11 billion company that helps businesses collect and analyze data, believes organizations are at a turning point in how they apply AI.
“AI is no longer just in the back office,” he told Business Insider. “It’s front and center in every customer and employee conversation, and it’s being brought to organizations in ways they can tangibly see and benefit from.”
At the heart of…
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https://www.businessinsider.com/agentic-ai-improve-qualtrics-company-customer-communication-data-collection-2025-5