Well, that’s not exactly the way to start the update cycle for the brand new flagship smartphone, Google. In a recent update to the Google Pixel Phone help forums (via Droid-Life), Google has made the long absence of the latest Pixel Feature Drop official delayed Announcement and we don’t expect to see that Update intended for Pixel smartphones in early December until sometime at the end of January. The problem? Abandoned and / or dropped calls were bad before the update and only got worse afterwards. Take a look at the following message:

Hello pixel community,

The Pixel team paused the December software update for Pixel 6 and Pixel 6 Pro devices after some users reported calls being dropped or disconnected. We have now identified a fix that will be rolled out in a software update by the end of January. This update also contains all the fixes and improvements that were originally planned for December. If you received the December software update for the Pixel 6 or Pixel 6 Pro and you are still having mobile connectivity issues, you can use the Android Flash Tool (flash.android.com) and perform a factory reset. Please back up your phone before restoring the previous software version. If there are no issues with mobile connectivity, then no action is required. We sincerely apologize for the inconvenience and thank you for your patience as we roll out the fix.

Your Pixel Community Manager,

Camille

through the Google Pixel Phone help forums

Good news and bad news

The good news Google has identified the problem that caused the dropped calls. The next update at the end of January will fix this and roll out the laundry list with new features and updates that were originally planned for the December patch. If we were to keep our fingers crossed here that Google could fix this problem, it really wouldn’t be good news here. As it stands, there is at least one fix that is identified and officially on the way.

The bad news is a bit more extensive, however, as this fix isn’t on its way for 3-4 weeks and if you’ve taken the December update you’ll have to jump through some hoops to get back to the earlier November build. According to the forum post, you can use the Android Flash Tool and then factory reset. Doesn’t sound like a good time, but at least you can do something.

The other part of the bad news is the fact that all of these new Pixel owners are now stuck waiting for a couple of months (total, anyway) the promised updates and fixes that the update would offer in early December. While the lack of new features isn’t much more than an inconvenience, the fluffy introduction of this early update is just a bad look for new Pixel users. If this describes you, then it’s not normal and really doesn’t happen that often. Hold on.

Let’s face it: this is all pretty bad for Google. While I’m glad they identified the problem, I really hate that there are probably more Pixel users out there than ever before and that they have a bad update experience right from the start. It does happen, sure, but I really wish it could have happened a little further in the life cycle of these new flagship Pixel phones. We hope things get ironed out and maybe Google can release this update a little earlier than advertised.

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