Patients and staff share views on using AI in primary care evisits

Background and goal: While remote or electronic visits (eVisits) can increase access to health care for certain groups of patients, their use can increase staff workload and patient demand. Artificial intelligence (AI) may mitigate these outcomes. This study explored the views of staff and patients in primary care to inform the development of artificial intelligence (AI) features for eVisits.

Study approach: Researchers conducted interviews and focus groups with 16 primary…