Orica is developing a conversational AI assistant for HR

Orica has developed a conversational AI assistant as an overlay for its HR systems, with its North American offices the first to benefit from the tool.

Leo Luk, global process strategy and enablement manager, said at the ServiceNow AI Summit Melbourne that the company has “eight business-focused interfaces for all HR topics, which is probably six or seven too many for our tastes.”

“Even though managers and employees know who to contact for their specific needs, the system is currently not set up to be user-friendly enough,” Luk said.

He added that the…