By Lindsay Clark
Publication Date: 2025-12-23 11:48:00
Oracle’s new AI-powered support portal is frustrating customers and support engineers who struggle to find the basics like old tickets, links to database patchers, and release schedules for current databases.
Big Red’s new support portal – My Oracle Portal, or MOS – which went live in early December has frustrated customers and support staff in recent weeks.
Oracle has not yet responded to a request for comment.
In November, Greg Parikh, Oracle veep for information development and operations, said in a blog post that the MOS portal offers new features including AI-powered interactions, streamlined navigation, improved search capabilities and improved knowledge access.
