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oracle It was announced today that the cloud services have been integrated into ServiceNow’s ITSM (IT Service Management) platform.
IT organizations standardized on ServiceNow can view Oracle Cloud Infrastructure (OCI) services alongside other public cloud services provided through the ServiceNow Service Portal and ServiceNow ITOM Visibility application, according to Clive D’Souza of Oracle.
This greatly increases the likelihood that IT teams will use OCI to deliver application workloads, added D’Souza. “It’s like space on a store shelf,” he said.
All cloud resources discoverable in Oracle Cloud are now also extracted and stored in the ServiceNow Configuration Management Database (CMDB) repository, which can be used to monitor the availability of these resources. This integration will also feed data into the ServiceNow AIOps …