In a market where many cloud vendors make AI features available la carte, Oracle isn’t charging extra for new AI features being built into its CX cloud offerings.
Oracle’s new generative AI tools for Cloud Sales users include agents that write emails, give account summaries, enter data into customer records based on activity such as notes from calls, and multilingual translation tools.
The features represent useful sales force automation and potential time-savers similar to what CRM…
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https://www.techtarget.com/searchcustomerexperience/news/366618715/Oracle-Cloud-Sales-users-get-GenAI-agents-at-no-extra-cost