Optus customers are reporting issues with their landline and phone internet services, just over a month on from one of the largest outages in history.
The issues have been reported over the past 24 hours, with 10 to 20 more reports every 10 minutes than usual.
Of these reports, 54 per cent are about landline internet issues while 26 per cent concern mobile internet and another 20 per cent detail mobile phone issues.
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Customers have been complaining on social media about the problems.
“What the hell is going on,” one user said.
“I’m 210km from three towers as per your app, but this is what I get multiple times a day in Cessnock.
“Funny how I can tweet this but your own app tells me how s*** your service is.”
The user attached a screenshot of their Optus app login page, which said they was not connected to the internet.
Another customer asked if anyone else was having broadband issues, saying they wouldn’t normally post about it, but given the recent outage thought they should.
A 12-hour network event on November 8 left Australian individuals and businesses unable to make calls, access the internet or complete transactions.
In response, the company apologised, and customers — including businesses that lost thousands of dollars in sales — were offered 200GB of extra data, or free data on weekends if they were on prepaid plans, as a “gesture of thanks for their ongoing support and patience”.
Optus has been contacted for comment.
