Optus will provide eligible customers with 200GB of extra data as compensation for the nationwide outage on Wednesday that impacted more than 10 million Australians and lasted for more than 12 hours.
In a statement, Optus CEO Kelly Bayer Rosmarin said the additional data was to acknowledge the “patience and loyalty” of their customers.
Eligible customers will have until the end of the year to activate the additional data, which will be available from Monday, November 13.
“Eligible prepaid customers will be able to access unlimited data on weekends until the end of the year,” a spokesperson for Optus said.
Optus said affected customers will be able to see “more details” about the offer and how to redeem it on Monday, but has not provided details about the eligibility criteria customers must meet in order to access the data.
A spokesperson for the company said businesses who were “uniquely impacted” by the outage should contact the Optus Business Centre.
It is still not known what caused the outage, with Ms Bayer Rosmarin blaming a “technical network fault” on Wednesday afternoon.
Optus now says “a network event” was to blame for triggering the “cascading failure” that shutdown its services across the country.
“Our engineers are investigating thoroughly and we will learn from this outage and continue to improve,” an Optus spokesperson said.
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