Telco Singtel Optus has offered eligible post-paid customers, both businesses and consumers, an extra 200GB of data as compensation for the massive outage on Wednesday.
The extra data can be used from 13 November onwards until the end of the year. Customers have been advised to visit the Optus Web site to find out how to add the extra data to their plans. No mention was made of pre-paid plans.
In a statement on Thursday, Optus chief executive Kelly Bayer Rosmarin said: ““We’re deeply sorry for yesterday’s outage. We know how important connectivity is to all our customers, and that we let you down.
“We truly appreciate our customers’ patience and understanding as we worked to restore our operations yesterday.
|
|
“We know that there is nothing we can do to make up for yesterday and what customers want most is for our network to work all the time — which is our number one priority — but we also want to acknowledge their patience and loyalty by giving them additional data to help during the holidays, when so many people consume more data with friends and family.”
Optus mobile and broadband services went down at 4am on Wednesday and services were fully restored only by the evening, meaning that the telco, which has 10.2 million customers, was offline for about 14 hours.
The Optus statement issued on Thursday did not specify the problem that brought the network down, but said: “In common with major global telecommunication networks, the Optus network is designed with multiple layers of fall back and redundancy.
“At the heart of this is a modern intelligent router network developed with the world’s leading vendors.
“Despite this, a network event yesterday [Wednesday] triggered a cascading failure which resulted in the shutdown of services to our customers.
“Our engineers are investigating thoroughly and we will learn from this outage and continue to improve. We welcome, and intend to co-operate fully with, the government investigations.”
GARTNER MARKET GUIDE FOR NDR 2022
You probably know that we are big believers in Network Detection and Response (NDR).
Did you realise that Gartner also recommends that security teams prioritise NDR solutions to enhance their detection and response?
Picking the right NDR for your team and process can sometimes be the biggest challenge.
If you want to try out a Network Detection and Response tool, why not start with the best?
Vectra Network Detection and Response is the industry’s most advanced AI-driven attack defence for identifying and stopping malicious tactics in your network without noise or the need for decryption.
Download the 2022 Gartner Market Guide for Network Detection and Response (NDR) for recommendations on how Network Detection and Response solutions can expand deeper into existing on-premises networks, and new cloud environments.
PROMOTE YOUR WEBINAR ON ITWIRE
It’s all about Webinars.
Marketing budgets are now focused on Webinars combined with Lead Generation.
If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.
The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://itwire.com/itwire-update.html and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in Promotional Posts on the iTWire Home Page.
Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.
We look forward to discussing your campaign goals with you. Please click the button below.
