The new information will also be considered by ACMA as part of its investigation into Optus’ compliance with the Telecommunications (Emergency Call Provider) Determination 2019.
In its own statement, Optus said it will continue to cooperate with investigations by the government, the Senate and ACMA into the outage.
“Optus will also appoint an independent third party to undertake a review of our processes supporting our welfare check obligations. We will commit to implement any recommendations of this independent review and share the findings with the ACMA and the Senate committee,” the company said.
“We are contacting each customer individually to apologise and provide the opportunity to discuss their specific circumstances and whether there is anything we can do to assist them further. We know we let our customers down and we are committed to addressing our learnings from the outage.”