Optus customers in the Cessnock area could be impacted by an important upgrade to the Millfield Street tower.
With the 3G network being phased out in September, the telecommunications company is moving ahead with its 5G investment program in the region between Friday 28 June and Monday 8 July.
Some residents may experience an intermittent loss of service during the work, including EFTPOS devices.
“There is nothing more important than our customers at Optus,” local general manager for northern NSW Chris Simon said.
“That’s why we are letting the people of Cessnock know we’ll be updating the mobile network between 28 June and 8 July.
“We apologise for any inconvenience this will cause and thank our customers for their patience as we upgrade the site to provide a better connectivity experience for locals and visitors alike.
“Optus will also be in contact with impacted residents to let them know of the potential service disruptions.
“We will do everything we can to minimise this disruption and return services as quickly as possible.”
Until then, customers can check Network Pulse for their network performance at https://app.optus.com.au/pulse.
To try WiFi calling to text and call or if you’re experiencing any connection issues after the update, explore the troubleshooting tips at https://www.optus.com.au/mobilehelp.
Customers can also contact Optus at https://optus.com.au/contact.
“For those who believe they may have EFTPOS devices, which will be impacted, we encourage you to contact your device provider to investigate if other connectivity options are available, such as wi-fi or fixed cable,” Mr Simon said.
“We know the importance of being connected.
“That’s why we’re committed to working to provide the great network experience customers expect from us and they can check their status by visiting optus.com.au or via the My Optus app.”
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