New Relic Inc. is a San Francisco-based technology company that pioneered application performance monitoring (APM) and provides comprehensive observability solutions. Serving leading customers worldwide, including major brands like Ryanair, New Relic helps organizations monitor and optimize their digital systems to deliver better customer experiences.
New Relic faced a challenge common to many rapidly growing enterprises. Their engineers were spending valuable time searching through fragmented documentation across multiple systems, with time consuming internal system queries, in some cases, taking more than a day. As a leading observability platform supporting thousands of customers worldwide, New Relic knew a more efficient way to access and utilize organizational knowledge was needed.
This challenge led to the creation of New Relic NOVA (New Relic Omnipresence Virtual Assistant): an innovative artificial intelligence (AI) tool built on Amazon Web Services…
