DIR’s contract requirements divide the responsibilities for service delivery between agency customers, the public cloud manager, and the public cloud provider. Generally, the agency itself has the most responsibility for Infrastructure-as-a-Platform offerings and the least burden for Software-as-a-Service solutions.

The data center supports direct connections to cloud solutions Google, Microsoft Azure and AWSsaid Rainosek. And DIR’s public cloud manager regularly assesses workloads to ensure deployment is as cost-effective as possible.

Rainosek shared a story about an agency that didn’t go through DIR to purchase some services during the peak of the pandemic. The agency saved money, refused to hire specific security services, and suffered a distributed denial-of-service attack that took the services offline. DIR stepped in to help. Rainosek suggested that agencies have significantly fewer such problems if they follow prescribed procedures and pool…

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