By Joe Gleeson,
Publication Date: 2025-12-18 17:30:00
Imagine being on the moon; surrounded by hundreds of thousand ft2 of space. Most of the activity you see is robotic – automated material-handling systems moving things from point A to B. The few people around are wearing “bunny suits” [1] and masks. They look like astronauts – they are not. You are not in space, you are in the clean room of one of Intel’s chip manufacturing facilities.
These facilities are sophisticated, controlled environments where disruptions are extremely costly. In here, we produce state of the art microchips, where a single chip can be made of 28 billion transistors. One hour of downtime can cost us up to $5M in revenue loss, which is why a lot of these factories run for years without any downtime. Nevertheless, our cutting-edge facilities require modern, state-of-the-art infrastructure, which creates a conundrum:
How do you modernize your infrastructure with zero-downtime?
This year, my team won the CX Customer Hero of the Year Award…
