By Todd Bishop
Publication Date: 2026-05-05 10:00:00
[Editor’s Note: Agents of Transformation is an independent GeekWire series, underwritten by Accenture, exploring the adoption and impact of AI and agents. See coverage of our related event.]
A new Microsoft study of 20,000 artificial intelligence users in workplaces around the world concludes that the biggest barrier to getting real value from AI isn’t the technology or the workers themselves — it’s the ingrained culture of the organizations where they work.
That “Transformation Paradox” is one of the central findings from Microsoft’s annual Work Trend Index, released Tuesday morning, which paints a picture of employees eager to reshape their jobs and organizations that aren’t really…